WELCOME TO ISSUE NO #051
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๐ Todayโs Rundown
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In the last issue, we discussed why tracking Days Payable Outstanding (DPO) matters, and now we are moving with the next topic from Cash Flow & Expenses content.
Letโs talk about โฌ๏ธ
Gross Margin
Yes, I know itโs not flashy like revenue growthโbut hear me out:
Your gross margin isn't just a number on your income statement. It's a powerful metric telling you exactly how much cash you're actually keeping from every dollar you make.
But most SaaS founders overlook it orโeven worseโmeasure it incorrectly.

Today, letโs get crystal clear on:
TL;DR
โก๏ธ What exactly is Gross Margin?
๐งฎ Quick Gross Margin formula (with SaaS example)
๐ Why Gross Margin matters (especially in SaaS)?
๐ง The BIG mistake SaaS companies make with Gross Margin
๐ฏ How to leverage Gross Margin for growth?
Let's dive in ๐
โก๏ธ What exactly is Gross Margin?
Gross margin (aka gross profit ratio) measures how much money you keep after subtracting the direct costs involved in delivering your SaaS product.
Simply put:
A 75% gross margin means you keep $0.75 out of every $1 in revenue.
The remaining $0.25? Those are your direct costs.
In SaaS, direct costs (COGS) typically include:
Cloud infrastructure (AWS, Azure, etc.)
Merchant processing fees (Stripe, PayPal)
Customer support salaries
Software licenses tied directly to delivery
Engineering salaries for product development
Here's what's NOT included:
Marketing spend, sales commissions, office rentโthose fall under operational expenses.

๐งฎ Quick Gross Margin formula (with SaaS example)
Hereโs the simple math behind it:
Gross Margin (%) = (Revenue โ COGS) รท Revenue ร 100
Example:
Revenue: $1,500,000
COGS: $360,000
Gross Margin = ($1.5M โ $360k) รท $1.5M ร 100 = 76%
That means for every $1 your SaaS brings in, you're keeping 76 cents.
Pretty solid.

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I'm Aleksandar, fractional CFO at Fiscallion, where we help founders like you achieve financial clarity, streamline reporting, and build investor-ready forecasts.
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๐ Why Gross Margin matters (especially in SaaS)?
High gross margins show investors, VCs, and analysts that your SaaS is scalable and financially healthy.
Hereโs what theyโre looking for:
Below 70%: ๐ฉ Investors get nervous.
Around 75%: โ Good benchmark for most SaaS companies.
80โ90%+: ๐ฅ You're in best-in-class territory.
For context, the median SaaS gross margin is about 73%, but industry leaders regularly hit 80โ90%.
Compare that with restaurants (~27%) or automotive (~9%), and you'll quickly see why SaaS companies are so attractive to investors.

๐ง The BIG mistake SaaS companies make with Gross Margin
Most errors happen because founders aren't clear on what counts as COGS.
For example:
Customer support team exclusively supporting existing customers โ Include in COGS.
Customer support team doing sales or marketing โ Operational expenses.
Misclassifying these expenses skews your gross marginโand leads to bad strategic decisions or even investor mistrust.
Solution?
Clearly define COGS internally.
Automate calculations with financial analytics tools to avoid spreadsheet errors.

๐ฏ How to leverage Gross Margin for growth?
Your gross margin isn't just a percentageโitโs a roadmap for growth.
High gross margin (75%+): Signals you can confidently reinvest in scaling, product improvements, and marketing.
Lower gross margin: Indicates potential issues with pricing, cost management, or operational efficiency.
Use your gross margin data to tell your companyโs story clearly:
โ
โHereโs how efficiently we operate...โ
โ
โHereโs exactly where weโve improved...โ
โ
โHereโs why investing in our SaaS is a great bet...โ
This metric empowers you with the confidence to make growth decisions backed by dataโnot guesswork.

I hope that clears things up and gives you actionable insights to level-up your SaaS financial strategy.
Got more questions on gross marginโor another SaaS finance topic? Just hit reply!
I'm here to help :)
Chat soon
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Aleksandar Stojanovic
Chief Finance Ninja | Fiscallion
Fractional CFO & FP&A Boutique Consultancy
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